Client Services 800.755.1605
One Phone Number. That's All You Need.
Genoptix is dedicated to helping our clients accurately diagnose and treat their patients. We understand the challenge of obtaining hematologic specimens and treat every specimen as if it were our own. The Genoptix Client Services Department is specifically trained to support the needs of community-based hematologists and oncologists.
Client Services Representatives are available:
5:00 a.m. to 7:00 p.m. Pacific Time, Monday-Friday 7:00 a.m. to 3:30 p.m. Pacific Time, Saturday
Select Option 1 if you are a physician calling with an urgent patient matter.
Select Option 2 to schedule a specimen pick-up.
Select Option 3 to talk to a Client Services Representative.
- Consultation with a Genoptix hematopathologist.
- Technical information.
- Specimen requirements and handling.
- Requisition completion.
- Report status/report distribution.
- Client supplies.
- eCOMPASS2.0® support.
- Requests for copies of Genoptix licensure and accreditation.
Select Option 7 for after hours assistance. Your call will be connected with an on-duty Client Services Representative.
eCOMPASS2.0® is a registered mark of Genoptix, Inc