Client Services 800.755.1605
One Phone Number. That's All You Need.
Genoptix is dedicated to helping our clients accurately diagnose and treat their patients. We understand the challenge of obtaining hematologic specimens and treat every specimen as if it were our own. The Genoptix Client Services Department is specifically trained to support the needs of community-based hematologists and oncologists.
Client Services Representatives are available:
5:00 a.m. to 7:00 p.m. Pacific Time, Monday-Friday
7:00 a.m. to 3:30 p.m. Pacific Time, Saturday
Select Option 1 if you are a physician calling with an urgent patient matter.
Select Option 2 to schedule a specimen pick-up.
Select Option 3 to talk to a Client Services Representative.
- Consultation with a Genoptix hematopathologist.
- Technical information.
- Specimen requirements and handling.
- Requisition completion.
- Report status/report distribution.
- Client supplies.
- eCOMPASS2.0® support.
- Requests for copies of Genoptix licensure and accreditation.
Select Option 7 for after hours assistance. Your call will be connected with an on-duty Client Services Representative.
2011 Holiday Closure Schedule
- Memorial Day — Monday, May 30
Please ship specimens Friday, May 27 or Tuesday, May 31 to ensure optimal viability.
The laboratory will be open Saturday, May 28. - Independence Day — Monday, July 4
Please ship specimens Friday, July 1 or Tuesday, July 5 to ensure optimal viability.
The laboratory will be open Saturday, July 2. - Labor Day — Monday, September 5
Please ship specimens Friday, September 2 or Tuesday, September 6 to ensure optimal viability.
The laboratory will be open Saturday, September 3. - Thanksgiving Day — Thursday, November 24
Please ship specimens Tuesday, November 22 or Friday, November 25 to ensure optimal viability.
The laboratory will be open Friday, November 25 and Saturday, November 26. - Christmas Day — Monday, December 26
Please ship specimens Friday, December 23 or Tuesdayy, December 27 to ensure optimal viability.
The laboratory will be open Friday, December 23 and Saturday, December 24. - New Years Day — Monday, January 2, 2012
Please ship specimens Friday, December 30 or Tuesday, January 3, 2012 to ensure optimal viability.
The laboratory will be open Saturday, December 31.
eCOMPASS2.0® is a registered mark of Genoptix, Inc
